To do this, the Customer must send an email to contact @ mistergreenzzly with the reasons for the return of his product and thus receive the link back if the conditions are met. From France, a prepaid return label service is offered. In the case of a return from a country other than France, the Customer must return at its expense the Product (s) except in the case where it would have received a product with a manufacturing defect or not corresponding to the initial order of the Customer.
The Product must be returned in its original condition, new, unworn, unwashed, with the labels, accompanied by the return slip, to the following address :
MISTER GREENZZLY SAS
81 Place de la Mairie,
The return can only be made by Post
Return and exchange: you have 28 calendar days to return your products (neither worn nor washed, with the original labels). You can either exchange them or ask for a credit.
Refund: The returned Product will be subject to a credit or will be refunded within a maximum of thirty (30) days from receipt by MISTER GREENZZLY.
In the case of a refund, it will be made by a credit of the amount to be refunded to the Client’s bank account.
The shipping costs for the return are FREE for France only
The delivery time in metropolitan France is 1 to 5 working days. For the other countries, you can consult the heading deliveries for more details.
A section is specially designed for this purpose, with all the details of the rates according to the countries and the options chosen.
In the interest of ecology and the preservation of the planet we do not print invoices but you will receive, on your e-mail address, an e-mail summarizing all the details of your order and acting as invoice.
We take security issues very seriously and have taken every precaution to ensure that your purchases are made confidentially and securely.
We do not store payment data from our customers. When you enter your credit card numbers during your order, only a unique customer number is communicated to MISTER GREENZZLY. We do not have access to your credit card details.
You can pay your order by credit card. We accept the main types of credit cards for online orders. You will need to enter your card number and the name of the card owner.
Mr. Greenzzly House
– 81 place de la mairie
Come see us at :
– Marizia, 2 place des arts 74200 Thonon les bains
– Marizia, 24 rue nationale 74500 Evians les bains.